Refund policy
RETURN & REFUND POLICY
Last updated: September 25, 2026
At Wonder Winter, we want you to feel confident in your purchase. If there is an issue with your order, please contact us at helloangelnest@gmail.com and we will do our best to help.
RETURNS
We accept eligible returns within 30 days of delivery.
To qualify for a return:
• The item must be in the same condition in which it was received.
• The product must include its original packaging, accessories, manuals, and included components.
• You must provide proof of purchase or your order number.
• Products showing excessive damage, misuse, alteration, or missing components may not qualify for a refund.
To request a return, email:
helloangelnest@gmail.com
Please include your order number and the reason for your return.
Do not send a product back without first contacting us and receiving return instructions.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your product arrives damaged, defective, or incorrect, contact us as soon as possible at helloangelnest@gmail.com.
Please include:
• Your order number
• A description of the issue
• Clear photographs or video showing the problem, when applicable
If the issue is verified, we will work with you on an appropriate replacement, refund, or other resolution.
SANTA’S MAGICAL TELEPHONE
Because Santa’s Magical Telephone includes electronic and interactive functionality, customers should follow all included setup and operating instructions.
Damage caused by misuse, improper setup, unauthorized modification, accidental damage, or use inconsistent with the product instructions may not qualify as a product defect.
Any included or purchased digital services, talk-time minutes, activated services, or other consumable digital features may be non-refundable once used or activated, except where required by law.
Please contact us before returning the telephone so we can determine whether troubleshooting may resolve the issue.
NON-RETURNABLE ITEMS
The following may not be eligible for return:
• Gift cards
• Downloadable or digital products after delivery or access
• Used or consumed digital talk-time or service credits
• Items damaged through misuse or unauthorized modification
• Items returned without the original components or packaging when those items are necessary for resale
• Final-sale products clearly identified as final sale before purchase
This does not limit any rights you may have under applicable consumer protection laws.
REFUNDS
Once your approved return is received and inspected, we will notify you regarding your refund.
If approved, the refund will be issued to your original payment method.
Processing times vary by payment provider and financial institution.
ORIGINAL SHIPPING COSTS
Original shipping charges are generally non-refundable unless the return resulted from an error on our part or the product arrived damaged or defective.
RETURN SHIPPING
Unless the item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.
If we provide a prepaid return label, any applicable return-shipping deduction will be disclosed before the return is completed.
CANCELLATIONS
Orders begin processing quickly.
If you need to cancel or change an order, contact helloangelnest@gmail.com as soon as possible.
We cannot guarantee that an order can be changed or canceled after it has entered processing or shipment.
EXCHANGES
The fastest way to exchange an eligible item is to contact us at helloangelnest@gmail.com.
If the exchange is approved, we will provide instructions.
CONTACT
Questions about returns or refunds can be sent to:
helloangelnest@gmail.com